A pre-order is a process where you place an order and make a payment for a product before it is manufactured in bulk. Upon receiving these orders, we initiate the production process. Please expect a waiting period of 3-4 weeks for the delivery of your product. Rest assured, you are guaranteed to receive your order once it is ready. If you placed an order a week ago and it has not yet arrived, please be advised that it typically takes 3-4 weeks for orders to be dispatched. Should your package not be delivered within this timeframe, please feel free to contact us for further assistance